Refunds & cancellations

If a Food Made Clear guide is not right for you, email us within 14 days of your purchase and we refund you in full. You do not need to give a reason, and we will not try to talk you out of it.

This promise is in addition to your legal rights, which are described below. It applies to every guide sold on this website, ready-made or built to your specification.

1. Email support@foodmadeclear.co.uk from the address you used at checkout, or reply to your order confirmation email. If you prefer to phone, call +44 20 3953 5727.
2. Tell us the email address on the order and, if you have it, the order number from your confirmation email. That is all we need.
3. We confirm the refund within 2 working days. Stripe returns the money to the card or account you paid with; it usually appears within 5 to 10 working days depending on your bank.

Once refunded, your download link is switched off and your licence to use the guide ends. Please delete any copies you have saved or printed.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, when you buy digital content online you normally have 14 days to change your mind.

Because our guides are delivered immediately, at checkout we ask you to agree that we start supplying the content straight away, and you acknowledge that this ends your statutory right to cancel once delivery has begun. This is the standard arrangement for downloads in the UK. Our own 14-day promise above is not affected by this: you can still have a full refund within 14 days simply by asking.

If you ordered a Build My Guide bundle and want to cancel before the files are generated and delivered, email us and we will cancel and refund the order.

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If a file will not open, pages are missing, or the guide does not cover the conditions you ordered, tell us and we will fix it, replace it or refund you. These rights last well beyond 14 days.

If a fault in our digital content damages your device or other digital content, and we failed to use reasonable care and skill, you are entitled to a repair or compensation.

• Medical outcomes. Our guides are educational, not medical advice. A refund is always available within 14 days, but we cannot accept liability for health decisions made using the guides. See our medical disclaimer.
• Repeated purchase and refund. We may decline a refund where the same person has bought and refunded the same guide more than once, or where the content has clearly been copied and distributed. Your statutory rights are never affected.
• Gift purchases are refunded to the person who paid.

The free fridge sheet and the food lookup cost nothing, so there is nothing to refund. You can unsubscribe from any email we send using the link at the bottom of the email, or by writing to us.

Lost your download link, need a fresh one, or want a different edition? Just ask. Most problems are fixed the same day without a refund being needed. If you are unhappy with how we have handled anything, our complaints process explains what to do next.